I am committed in providing you with a seamless online shopping experience. However, at this time I cannot issue refunds for any purchases. If you are not 100% satisfied with you jewelry, I will assist you with a prompt exchange (excluding shipping costs) within 15 days of receipt. 

If you ordered an incorrect size or need adjustments, I will happily help you with resizing to make sure your jewelry is a perfect fit. 

Together By Gravity reserves the right to refuse exchanges or unreasonable repairs of any jewelry that does not meet the requirements.  


US CUSTOMERS: 

ALL COSTS OF RETURN SHIPPING FOR EXCHANGE OR REPAIRS WILL BE PAID BY THE CUSTOMER. FOR YOUR PROTECTION, I SUGGEST USING A WELL-INSALTED ENVELOPE OR BOX TO PREVENT DAMAGES WITH A TRACKABLE CARRIER (USPS, FEDEX, UPS). I CANNOT BE RESPONSIBLE FOR ITEMS THAT ARE LOST OR DAMAGED DURING THIS PROCESS. 

*PLEASE NOTE: ALL RETURN SHIPPING COSTS ARE NON REFUNDABLE. 

INTERNATIONAL CUSTOMERS: 

IF YOU LIVE OUTSIDE THE US, I AM UNABLE TO OFFER YOU A RETURN AT THIS TIME.